Contact & FAQ

Order tickets
Contact

General questions about the NCC?
Send an e-mail to:
info@contactlenscongress.com

Do you want to sponsor the NCC?

Send an e-mail to:
exhibition@contactlenscongress.com

Questions about your overnight stay?

Contact your hotel directly.

Hotel

How can I book a room?

You can find hotel suggestions on www.contactlenscongress.com/en/practical-info/location-hotel

I am registered but I also want to stay overnight. Where and how can I book a hotel room?

The NCC is organized at the NH Conference Center Koningshof in Veldhoven. This hotel has 509 rooms. We expect a high number of attendees so book on time. More information and other hotel suggestions can be found on www.contactlenscongress.com/en/practical-info/location-hotel.

Lectures and congres dinner

I have registered myself for a lecture / workshop, but I prefer to follow another lecture can I change this?

Registration entitles you to access the entire congress and you don't have to be registered separately prior to a lecture or workshop. In general, whoever comes first serves the first. When there is a lot of enthusiasm (crowded room) for a lecture, the organization can decide to repeat the lecture or workshop.

I have registered already for the conference but not for the congress dinner but I want to go to the congress dinner. What can I do?

Go to My NCC, log in and you can purchase a ticket for the congress dinner. There is also an opportunity to make food allergies or special dietary requirements known. You can then pay this additional purchase in the way you prefer. Note you will receive a new E-Ticket. Take the right one to the congress. 

Orders and payments

Where can I find the invoice of my order?

When you have successfully completed your order you will receive by email an order confirmation. You can also, after you have completed the order, log into your My NCC account to retrieve your e-ticket and invoice.

How can I purchase a ticket?

To purchase a ticket, you can either:
Visit the ticket shop at https://www.contactlenscongress.com/mijnncc/nl/ticketshop and follow a series of steps.
or
Click on the "Order tickets'' button, and then click on "Buy ticket(s)) and follow a series of steps.

Step 1: Purchase Tickets
As the booker, you can buy multiple tickets for the event. You can choose from the following options:

1. Business Package (Access on Sunday, March 10, and Monday, March 11, 2024, including access to the evening program on Sunday, March 10, 2024)
2. Day Ticket (Access on Sunday, March 10, 2024, or Monday, March 11, 2024)
3. Student Day Ticket (Access on Sunday, March 10, 2024, or Monday, March 11, 2024)
4. Evening Ticket (Access to the evening program on March 10, 2024)
5. Student Evening Ticket (Access to the evening program on March 10, 2024)

Step 2: Allocate Tickets
As the ticket booker, you can allocate tickets to the individuals attending the event, including yourself. After this step, the attendee will receive an email requesting personalization and confirmation of their ticket.

Step 3: Personalize Tickets
The invited person must personalize their ticket, confirm their day choice, and optionally enter the KABIZ and/or KP number. After this, an e-ticket will be sent. Note that only personalized tickets grant access to the NCC.

If you are purchasing only one ticket, you can directly put it in your name to avoid inviting yourself. All you need to do then is personalize the ticket with additional information such as the KABIZ and/or KP number.

Example:
Assistant A purchases 4 tickets for her organization, assigning these tickets to the individuals attending the congress. These individuals receive a personalized invitation to redeem their ticket and gain access to the congress.
 

 

How can I pay?

The NCC offers payment via iDeal or Creditcard. Please note that there are additional costs associated with some payment methods. These costs are clearly stated with the options.

Can I also buy on credit?

The NCC offers payment via iDeal or Creditcard. Only for groups we offer the possibility to buy on credit. This option is automatically offered as soon as you register 6 or more people. Please note that additional administration costs are charged for paying on invoice.

The option to buy on credit is available until 4 March 2024.

VAT Reversed Charged?

The NCC takes place in the Netherlands and so the legislation of the Netherlands applies. For all visitors, the entrance tickets for the congress are taxed with (Dutch) VAT. All tickets are ordered via the regular ticket system and the entrance fees are not included in the stand rental, this means that no visitor (including the Belgian visitor with a stand during the conference) is eligible for the reverse charge. Everyone who orders tickets must pay Dutch VAT (21%).

I registered and paid for 1 day and would like to add another day. How do I do that?

Go to My NCC, log in and you can make an additional purchase such as an extra day or dinner. You can then pay this additional purchase in the way you prefer. Note you will receive a new E-Ticket. Take the right one to the congress.

I registered and paid for 1 day and would like to come another day. How do I do that?

Go to My NCC, log in and change the date. Note you will receive a new E-Ticket. Take the right one to the congress.

I haven’t been at all to the congress or I haven’t been all days, can I get my money back?

If, regardless of the circumstances, you have not been able to come all days or not at all, it is not possible to recover the missed day(s).

I have registered myself and paid but I haven’t not received the tickets or an invoice by email?

First check My NCC very carefully if you have entered the correct email address and check whether the email from the NCC has ended up in your SPAM box. If this is not the case, please send an email with the order number to info@contactlenscongress.com and we will return as soon as possible.

I registered, but I can’t come at all. How can I cancel my registration?

Via My NCC you can cancel your registration.

- up to 6 weeks before the start of the Event, the Access Ticket can be cancelled and the purchase amount will be refunded. You will be charged a € 50 administration fee per ticket. This is automatically deducted from your refund.

- From 6 weeks before the start until the date of the Event, there will be no refund of the purchase amount of the Entrance Ticket.

Cancelling a ticket can be done through MyNCC, except for tickets purchased on account. To cancel tickets purchased on account, please send an email to: info@contactlenscongress.com.

I registered for two days but I can only come to one. How can I change that?

You can cancel 1 day in your My NCC account, you will receive a credit note for this.

- up to 6 weeks before the start of the Event, the Access Ticket can be cancelled and the purchase amount will be refunded. You will be charged a € 50 administration fee per ticket. This is automatically deducted from your refund.

- From 6 weeks before the start until the date of the Event, there will be no refund of the purchase amount of the Entrance Ticket.

Cancelling a ticket can be done through MyNCC, except for tickets purchased on account. To cancel tickets purchased on account, please send an email to: info@contactlenscongress.nl.

How do I personalize my ticket?

Through the email you have received, you can personalize and confirm your ticket. Afterward, you will receive an e-ticket by email.

Website

The NCC website isn't working very well at my computer/tablet/smartphone?

Please try another browser (for example Google Chrome, Safari, Firefox).

Account

Why is an NCC account created after purchasing tickets?

After purchasing tickets, an NCC account is created.
You can download your ticket(s) and invoice.
You can claim your ticket and/or asked group members to claim theirs.
You can add and/or change your purchase in your account.

The data is handled strictly confidential. This is based on the EU regulations that have been in force since May 2017.

KP/KABIZ

I would like to receive my KP / KABIZ points. How does that work?

1. Enter your KP / Kabiz number within My NCC.
2. Within one month after the congress you will receive proof of participation and the number of credits (10 March 7.5 points and 11 March 6.5 points)
3. No number, no certificate. Reporting afterwards is not possible!

I forgot to enter my KP / KBIZ or I entered my KP / KBIZ number incorrectly. How can I change this?

In My NCC you can add or correct your KP / KABIZ number until March 9, 2024. After that applies: no number, no certificate.

Other

What are our rules of conduct?

The NCC is known for building the future of contact lenses together. And together we do this.

At the NCC, we treat each other with respect.

It is okay to disagree with someone else, but it is important that we respect each other and leave everyone in its own dignity. This applies to everyone involved in the NCC, including participants, speakers, employees of the NH Koningshof, the industry and the NCC board.

Do you see or experience annoying or undesirable behaviour, please report this to one of our confidants by sending an email to: susan@contactlenscongress.com

The NCC is for, by and with each other. Let's make it a great congress.

Is there a pumping room available?

Yes, room 2 is a pumping room and a fridge is also available here.
The key for this can be collected from the hotel reception.

If your question is not listed here, please send an email with a clear description of the question to info@contactlenscongress.com. We will return to it as soon as possible.

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