How to cancel my order step-by-step

Follow the next steps to cancel your order:

Follow the next steps to cancel your order. Please pay attention to fill out all the fields in the form, only then you can continue to the next step

1. Log into your ‘MyNCC‘ account. Click on the link or picture. Click on the flag to change you language into English

2. Click on ‘orders’ in the menu on the left side

3. Click on ‘view/ Edit Order’

4. Click on ‘Edit Order’

5. Now you can cancel you total order. You can cancel or transfer your NCC2020 ticket  for free until 16 July 2020. After 16 July 2020, a € 30 admin fee will be charged. This will automatically be deducted from your refund

6. An overview will be given of all made changes. When you accepted the general terms and privacy policy, by clicking the box, the ‘cancel order’ button will be activated. The return payment will be handled by the same platform as your initial payment. If you paid by creditcard card, please fill out an addional form: see point 6a.

6a If you made you initial payment by credit card, an additional form needs to be filled in.Please pay attention to fill out all the fields in the form, only then you can continue to the final step

If you have any questions:

If you have addional questions, please fill out this ‘contact form’ with clear description of the question. We will reply  as soon as possible.

General contact information

Congreslocatie
NH Koningshof
Locht 117
5504 RM Veldhoven

info@contactlenscongress.com

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