In order to provide you with the best possible service, we have provided an overview of frequently asked questions below. First check if your question is in this list before you contact the NCC. We regularly update the overview.
Where can I find the invoice of my order?
When you have successfully completed your order you will receive by email an order confirmation. This order confirmation also includes the invoice. You can also, after you have completed the order, log into your My NCC account to retrieve your e-ticket and invoice.
The NCC website isn’t working very well at my computer/tablet/smartphone?
Please try another browser (for example Google Chrome, Safari, Firefox).
How do I register myself?
Registration for the NCC 2018 is mandatory but very simple. Registration is done via the website www.ncc2018.com. On this website you can indicate which package you want to book. There are 4 options:
1. Business pack (Access Sunday 11 and Monday 12 March 2018 and access to dinner on Sunday 11 March 2018)
2. Access Sunday 11 March 2018
3. Access Monday March 12 2018
4. Access to congress dinner on 11 March 2018.
After the choice of your package there are different ways to pay. After payment you will immediately receive your E-Ticket by email. It remains available and when you have created a My NCC account, you can download it. Print this E-ticket and take it to the congress.
How can I pay?
The NCC offers a number of different options for payment. Please note that there are additional costs associated with some payment methods. These costs are clearly stated with the options.
Can I also buy on credit?
The NCC offers different payment options and whatever option you choose you always receive an invoice. If you want to register a group we offer the possibility to buy on credit. This option is automatically offered as soon as you register more than two people. Please note that additional administration costs are charged for paying on invoice.
VAT Reversed Charged?
The NCC takes place in the Netherlands and so the legislation of the Netherlands applies. So for all visitors, the entrance tickets for the congress are taxed with (Dutch) VAT. All tickets are ordered via the regular ticket system and the entrance fees are not included in the stand rental, this means that no visitor (including the Belgian visitor with a stand during the conference) is eligible for the reverse charge. So everyone who orders tickets must pay Dutch VAT (21%).
Why do I need to create a My NCC account?
Simple. You only need to fill in a few details once and they will be filled in at the next visit (Also your KP or KABIZ number)
Easy. You can download your tickets at a later time
Handy. You can view your order history.
Smart. You can add any information (eg KP / KABIZ) to your account later so that you never have to look for it again.
The data is handled strictly confidential as described in the Privacy Statement on the website. This is based on the EU regulations that have been in force since May 2017.
I registered and paid for 1 day and would like to come another day. How do I do that?
Go to My NCC, log in and you can make an additional purchase such as an extra day or dinner. You can then pay this additional purchase in the way you prefer. Note you will receive a new E-Ticket !! Take the right one to the congress.
I have registered myself for a lecture / workshop, but I prefer to follow another lecture can I change this?
Registration entitles you to access the entire congress and you don’t have to be registered separately prior to a lecture or workshop. In general, whoever comes first serves the first. When there is a lot of enthusiasm (crowded room) for a lecture, the organization can decide to repeat the lecture or workshop.
I have registered already for the conference but not for the congress dinner but I want to go to the congress dinner. What can I do?
Go to My NCC, log in and you can purchase a ticket for the congress dinner. There is also an opportunity to make food allergies or special dietary requirements known. You can then pay this additional purchase in the way you prefer. Note you will receive a new E-Ticket !! Take the right one to the congress.
I registered, but I can’t come at all. How can I cancel my registration?
Via My NCC you can cancel your registration until February 19, 2018, you will receive a credit note. Please note that for cancellation of your registration 15 euro administration costs will be charged. This is automatically deducted from your refund.
I registered for two days but I can only have one. How can I change that?
You must cancel your full registration via MijnNCC, you will receive a credit note for this, and before cancellation you will be charged an administration fee of 15 euros. This is automatically deducted from the refund. Then you have to re-register and pay for the day (s) you want to come. Please note that this option is possible until February 19, 2018, after that no more changes can be made and there will be no refund of any non-enjoyed days.
I haven’t been at all to the congress or I haven’t been all days, can I get my money back?
If, regardless of the circumstances, you have not been able to come all days or not at all, it is not possible to recover the missed day (s).
I have registered myself and paid but I haven’t not received the tickets or an invoice by email?
First check My NCC very carefully if you have entered the correct email address and check whether the email from the NCC has ended up in your SPAM box. If this is not the case, please send an email with the order number to email@example.com and we will return as soon as possible.
I am registered but I also want to stay overnight. Where and how can I book a hotel room?
The NCC is organized at the NH Conference Center Koningshof in Veldhoven. This hotel has 509 rooms. You can book your room directly via the hotel. We expect a high number of attendees so book on time.
I would like to receive my KP / KABIZ points. How does that work?
1. Enter your KB / Kabiz number within My NCC.
2. Within one month after the congress you will receive proof of participation and the number of credits (11 March 7.5 points and 12 March 6.5 points)
3. No number, no certificate. Reporting afterwards is not possible!
I forgot to enter my KP / KBIZ or I entered my KP / KBIZ number incorrectly. How can I change this?
In My NCC you can add or correct your KP / KABIZ number until March 11, 2018. After that applies: no number, no certificate.
If your question is not listed here, please send an email with a clear description of the question to firstname.lastname@example.org. We will return to it as soon as possible.